How Do I Know If My Situation Is Covered?

We make this answer very easy - If you are using a licensed Veterinarian in the U.S. and your Membership Account is current and active then you will receive your reimbursement after you have reached your $250.00 Annual Out of Pocket Limit. Your reimbursement is for up to 75% of your total charges from your Veterinarian. Your reimbursement can be a little less than or a little more than 75% depending on the average cost of the service in your geographical area.

You can receive a maximum reimbursement of $2,000 on Routine Care and $8,000 on Emergency Care. EZ Pet Check does not reimburse for spay/neuter, declawing, board/grooming except for hospitalization, breeding, supplements, conditions diagnosed before enrollment, special diets, and food.
Are there hidden costs with an EZ Pet Check membership?

No, You only pay a Monthly Charge of $36.00. Some states do require us to charge Sales Tax on your Membership Fee. There is a limit of 4 Pets per Membership, and each pet is an additional $36.00 + Sales Tax where required.
How Long Is A Membership Period?

Each Membership Term is one year from the date of enrollment. You will be notified by email 30 days prior to your Membership renewing. If you notify us that you wish to cancel your Membership then your Membership will be canceled at the end of the year term. 

If you do not contact us, then your Membership will Auto-Renew for another one year term.
Are There Any Additional Fees?

Your Monthly Membership Fee is all you pay. However, In some states, you will see sales tax being charged on your Membership Fees; this is out of our control.

Additional Fees Do Apply For Delinquent Accounts
Can I Use EZ Pet Check With Pet Insurance?

You can use EZ Pet Check along with Pet Insurance but EZ Pet Check is designed to be a complete coverage for your pet. In almost 80% of the reviews we have received, our Members have stated that they receive better overall coverage with EZ Pet Check vs Pet Insurance.
Do I Need To Fill Out Forms To Use My Membership?

Yes, there is a small and straightforward claim form online that must be filled out. It may be filled out as soon as you know you have an appointment or within 30 days of the date of the visit. Many Members will fill out the form online prior to the visit, and then they will have the Veterinarians Office fax the detailed invoice to EZ Pet Check while at their visit. This speeds up the reimbursement process for the Member.

*A printed copy of the Claim Form is available if requested - Contact Us
How Long After I Sign Up Can I Use My Membership?

You will be able to start using your Membership 30 Days after the Enrollment Date. All submitted invoices must be for charges incurred after the date your membership becomes active.

This decision is to keep our Network fair for everyone who is enrolled and to keep fraud at bay. Many people who just want a quick reimbursement will enroll and file large charges and once they received their reimbursement they will cancel their credit card.

This is very costly for the Network and prevents honest Members from receiving the reimbursements they deserve.
How Do I Update My Account and Pet Information?

You may update your information at any time by logging into your account or contacting us.
What Payment Methods Does EZ Pet Check Accept?

EZ Pet check only accepts automatic billing with a Debit/Credit Card. You can use VISA, MasterCard, Discover, or American Express. Your Membership will be charged automatically on the same day each month. You will receive a Monthly Statement via Email.
Is There Any Veterinarians I Can't Use?

No, You may use any Licensed Veterinarian in the United States.
When Will I Receive My Monthly Billing Statement?

Every month on the day that your Debit/Credit Card is charged to your account, you will receive an Emailed Statement (Mailed Statements are available for a Monthly Fee of $1.00).

Contact Us if you need to have your Monthly Billing Statement mailed to you
When Will My Payment Be Charged?

Monthly Billing will automatically be charged the same day each month (Your Enrollment Date). If you enrolled on the 29th, 30th, or 31st of any given month then your payment will always be processed on the 28th of the month.
What happens if my payment cant be processed?

If your payment is unable to be processed, you will receive an email stating we were unable to process it. It will then be attempted once a day for 3 days. If payment is still unable to be processed then your account will become delinquent and will be suspended until payment is received. A Late Fee of $5.00 will be applied to your Membership.

On the next payment date, if your card is successful for the current month and the past due month, then the suspension will be removed from your Membership. If it is not successful, it again will be attempted once a day for 3 days. After the 3 days if it is unable to be processed then a $50.00 collection fee is added to your account and it is sent to our legal team for collections.
If I Know I Can't Make My Payment, What Options Do I Have?

To prevent late fees, collections, and possible garnishment, it is always best for you to contact us by filling out the form on our Contact Us page. We can work temporary arrangements out with you as long as you work with us and follow through on them.
How Do I Cancel My Membership?

To cancel your Membership Contact Us. Your Membership is for a term of 1 year and will continue until the end of your current term no matter when you cancel.

*You may cancel at anytime within 3 days of enrollment if you change your mind with no questions asked by filling out the form on the Contact Us page.
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What Is EZ Pet Check?

EZ Pet Check is a Nationwide Veterinarian Cost-Sharing Network. EZ Pet Check combines the power of multiple Members together to split the cost helping everyone who is enrolled.
Will My Monthly Cost Fluctuate Like With Other Cost-Sharing Groups?

The simple answer is No. EZ Pet Check works hard to keep our overhead low so less money is needed for operations and more money is given back to our Members. Other Cost-Sharing Groups charge a flat rate Membership Fee and then charge you for a portion of the Monthly Claims. We use a flat-rate approach to the entire process making it possible for your payment to remain the same each and every month.
Is EZ Pet Check Insurance?

No, EZ Pet Check is a Cost-Sharing Network that utilizes a community of Members to share the cost of veterinarian care for all enrolled and active Members.
Is There Any Age or Breed Restriction?

No, EZ Pet Check accepts any dog or cat regardless of Age or Breed.
What Is My Annual Out of Pocket?

Your annual out-of-pocket per year is $250. Similar to a deductible, out-of-pocket is the amount that you pay directly to your vet before the EZ Pet Check Network can begin sharing your expenses. This amount is a base amount that all pet owners should be expecting to spend every year for basic wellness. Please submit all expenses incurred after the waiting period - these will be deducted from your out-of-pocket amount until you're eligible for reimbursement!

Please be aware, that because EZ Pet Check is not insurance, the 25% member share still applies to all expenses submitted to EZ Pet Check, regardless of whether the Out-of-Pocket has been fulfilled or not. Additionally, reimbursable amounts will be based on the average pricing for your geographical location.
What If I Have Multiple Pets?

Multiple pets are welcome. Each Membership can have up to 4 pets. Each pet enrolled in an additional $36.00/Month +Tax where applicable.
Do You Offer A Discount For Multiple Pets?

EZ Pet Check does not offer discounts for multiple pets. We have spent countless hours getting our costs as low as possible for Members. If we were to offer a discount for multiple pets, then we would lose too much from the Cost-Sharing Pool and EZ Pet Check would not be able to operate the Network.
What Is A Pre-existing Condition?

A Pre-existing condition is a previous or ongoing medical condition that is defined as any injury or illness that your pet shows symptoms of or is undergoing treatment for before joining our network (i.e. such as existing skin masses or allergies). Anything that occurred prior to EZ Pet Check Enrollment cannot be submitted for reimbursement during the first 6 months of Membership and must be listed on your pet's enrollment form.
Are Pre-existing Conditions Covered?

Pre-existing Conditions are covered after you have been a Member for longer than 6 months.

Are There Services That Are Not Covered?

 

Expenses that are not shareable in the EZ Pet Check Network are as follows:

 

How Do You Verify Services Performed?

When expenses are submitted, an EZ Pet Check Representative verifies the cost is legitimate and enters all relevant information related to that expense. Additionally, we may perform an audit if there is a considerable expense, suspicious activity in the Network, or if a Member is flagged. If misrepresentations are found, your Membership will be deactivated, and your expense reimbursement may be denied.

We take fraud very seriously and do put every claim through fraud screening.
How Much Will I Be Reimbursed?

EZ Pet Check reimburses the average cost of procedures for your Geographical Location. For each expense you submit, you will be responsible for your out-of-pocket amount (the first $250 of expenses for the year "Membership Term") as well as your member share (25% of each visit). The remaining 75% is reimbursed to you.
How Long Before I Am Reimbursed For An Expense?

All submitted claims are processed in the order they are received. Most claims are processed within one business day but during times of high network usage, this time can vary. Once a claim is processed and approved, your reimbursement is scheduled and sent. On average, reimbursements that are sent to Members electronically take 2-3 business days depending on your bank's policies, and reimbursements sent as a check arrive in 5-7 business days.

If additional information is needed to process a claim, a notice will be sent to you and your veterinarian for the additional information. This will cause processing delays. If you have any specific reimbursement questions please don’t hesitate to contact us at cs@ezpetcheck.com
How Long Do I Have To Submit My Claim?

All claims must be received within 10 days from the date of the visit.