Tangem provides customer assistance through its official online support channels and email. The appropriate contact method depends on whether your question concerns wallet functionality, a purchase, delivery, or Tangem Pay.
Official technical support email: support@tangem.com
Tangem’s published technical support email is support@tangem.com.
No. Tangem states that customer support is provided through official email and online support channels.
How Do I Contact Tangem Wallet Customer Support?
There are several ways to find assistance with Tangem Wallet, depending on the type of problem you are experiencing.
1. Contact Support by Email
For technical questions and wallet-related problems, email support@tangem.com.
Explain what happened and include relevant details, such as:
- Your phone model and operating system.
- Your Tangem app version.
- Whether you use a Tangem card or ring.
- The error message displayed by the application.
- The steps you took before the problem occurred.
- The transaction ID and blockchain network, if relevant.
You can also include a screenshot of the error after checking that it does not reveal sensitive information.
Tangem advises customers to use official contact channels and never disclose their seed phrase or access code.
2. Submit an Online Support Request
Visit the official Tangem Help Center and select the support request option.
Choose the category that best describes your issue, explain the problem, and provide an email address where support can respond.
Tangem states that its support team aims to respond within 24 hours, although actual response times can vary.
3. Search the Official Help Center
You may find an answer without submitting a request. Tangem’s documentation covers wallet setup, card scanning, access codes, recovery options, cryptocurrency transfers, supported assets, and other common problems.
Does Tangem Wallet Have a Customer Support Phone Number?
Tangem’s official support guidance states that it does not offer customer support by telephone. Technical support is provided through official email and online support channels.
For this reason, this page does not list an unverified telephone number as Tangem’s customer service number.
Be careful if a website, advertisement, or caller claims to offer Tangem wallet recovery over the phone. Tangem warns that impersonators may pretend to represent the company.
Use the contact details published on Tangem’s official website. Do not trust unsolicited messages promising to unlock your wallet, recover stolen cryptocurrency, or resolve an issue in exchange for a payment or transfer.
What Are Tangem Wallet Support Hours?
Tangem’s official support page states that customer support is available 24/7.
The company aims to respond to support requests within 24 hours, but this is a response target rather than a guarantee that every issue will be resolved within that period.
For the latest information about contact options and response expectations, visit the official support page:
https://tangem.com/en/help-center/support-and-community/
Yes. Tangem states that support is available 24/7, although response times can vary.
Submit a support request with the transaction ID, blockchain network, and a description of the issue.
Check NFC compatibility, phone positioning, app updates, and the official card-scanning instructions.
Follow the official recovery instructions for your wallet configuration and available backup methods.
Common Tangem Wallet Problems and Possible Solutions
Tangem Wallet Is Not Scanning My Card
Tangem cards communicate with compatible smartphones through NFC technology. If your phone does not detect the card, check that NFC is available and enabled where applicable.
Remove the phone case if it interferes with scanning, locate the phone’s NFC reading area, and hold the card steadily against it. Follow the instructions shown in the Tangem app.
If scanning continues to fail, update the application and consult the official troubleshooting guide.
I Cannot Access My Tangem Wallet
If you cannot access your wallet, check that you are using the correct access code and following the instructions for your particular wallet setup.
Avoid repeatedly guessing the code or resetting anything before reviewing the official guidance. If you have backup cards, follow Tangem’s documented recovery procedure.
Never give your access code or seed phrase to another person claiming to unlock your wallet.
Tangem Wallet Is Not Showing My Balance
A missing balance may be related to the selected account, supported network, token display, or transaction confirmation status.
Check that you are viewing the correct asset and network. If you recently received cryptocurrency, look up the transaction ID on the appropriate blockchain explorer.
If the transaction is confirmed but the balance remains incorrect, contact Tangem support with the asset, network, transaction ID, and app version.
My Tangem Cryptocurrency Transfer Is Pending
Transaction confirmation times depend on the blockchain network, network congestion, and transaction fees.
Check the transaction status using the transaction ID on the relevant blockchain explorer. Confirm that the destination address and network match the intended transfer.
If the transaction remains pending, consult the official Help Center before attempting another transfer. Avoid paying anyone who promises to accelerate or release your funds.
Tangem Wallet Is Not Connecting to the App
Check that your phone is compatible with the app and that NFC is functioning correctly. Update the Tangem app and restart your phone if appropriate.
Follow the official card-scanning instructions and check whether the problem occurs with another compatible device.
If the issue continues, email support@tangem.com with your phone model, operating system, app version, and a description of the error.
I Forgot My Tangem Access Code
Review Tangem’s official instructions for access-code recovery and your particular wallet configuration.
Your recovery options depend on how your wallet was created and whether you have the necessary backup cards or other supported recovery method.
Do not assume that reinstalling the application will reset the access code or restore wallet access. Never share your seed phrase or access code with an online recovery service.
Tangem Wallet App Is Not Working
If the app freezes, closes unexpectedly, or displays an error, check for an official update and confirm that your phone meets the app’s requirements.
Restart the app and phone if appropriate. Before reinstalling the app or changing wallet settings, make sure you understand how to regain access to your wallet.
If the problem persists, submit a support request with the error message and relevant device information.